After placing your order, you will receive a unique tracking link via email. This link will allow you to check the real-time status of your order's delivery.

Unfortunately, we are unable to make changes to an order once it has been confirmed. We encourage you to carefully review your cart before proceeding to payment to avoid any mistakes.

If you encounter any issues with your order, feel free to contact us through our contact form available on our website. Our customer service is at your disposal to provide you with the necessary assistance.

For your convenience, we offer a variety of secure payment methods. This includes Visa, Mastercard, American Express, as well as PayPal. You have the option to select your preferred payment method at the time of completing your purchase.

Absolutely, we periodically offer exclusive promotions to enhance your shopping experience. To not miss out on our special offers, we invite you to regularly visit our website and subscribe to our newsletter. Additionally, by following us on Instagram @arganicare, you will gain access to exclusive discounts.

If your order has not yet been shipped, we encourage you to contact us promptly through our contact form. Our team will assess the situation and inform you of the available options regarding the cancellation of your order based on its current status.

If your order has not yet left our warehouses, we recommend that you contact us immediately through our support service. We will do our best to address your request and update the delivery information before your order is shipped.

Shipping costs are calculated based on the total weight of your order as well as your delivery address. This precise information will be available at checkout, allowing you to know the cost before finalizing your purchase.

Absolutely, we offer international shipping options. Please note that delivery times may vary significantly depending on the destination country. We are committed to providing delivery time estimates at the time of ordering to help you plan your purchase.

Delivery times vary based on several criteria, including your location, the choice of shipping method, and the availability of the ordered items. For our customers located in France, we are committed to delivering your orders within 48 to 72 business hours, ensuring a quick receipt of your products. We strive to ship all orders as quickly as possible to minimize our customers' wait. For an accurate estimate of delivery times tailored to your specific situation, we invite you to provide your delivery address at the time of purchase or to check the tracking information provided after your order has been shipped.

If you find that the product received is damaged, please document the damage immediately with clear photographs. Then, promptly contact our customer service by providing these images as proof. Our team is committed to addressing your situation with the utmost care and implementing an appropriate solution as quickly as possible to rectify the issue.

For a thorough understanding of our refund policy, including the conditions and application procedures, we encourage you to visit our page specifically dedicated to this topic. It outlines the steps to follow to request a refund as well as the criteria necessary for a request to be considered valid.

We want to affirm our commitment to ethics and animal welfare. Thus, we certify that all of our products are designed without resorting to animal testing. We adopt a strictly cruelty-free policy, ensuring that our manufacturing processes and the ingredients used do not come from animal sources. Our approach is part of a desire to respect and protect animal life.

Absolutely, we have specifically formulated our hair products to be used complementarily. To optimize results and fully benefit from the advantages of each range, we recommend following the usage instructions and the suggested application order for the products within each range. This approach ensures perfect synergy between the products, allowing you to achieve the best results for the health and beauty of your hair.

At the heart of our philosophy, the use of 100% certified vegan oils is essential. We deeply value the choice of ethical and sustainable ingredients, ensuring that you can benefit from products aligned with environmentally and animal-friendly principles. Our approach is guided by a strong commitment to veganism, reflecting our desire to offer conscious beauty alternatives that honor our responsibility towards living beings and the planet. This orientation is reflected in the design of our products, illustrating our aspiration to provide high-quality care while adhering to vegan values.

In order to preserve the integrity of various hair treatments, including different types of smoothing, our formulas are free from sulfates that can cause damage. We choose to use sulfonates, a safe and effective alternative, ensuring gentle cleansing without compromising scalp health. Our goal is to provide high-quality hair care that aligns with the specific needs of our clients and the high standards of the industry.